Supervised Visitation Questions, Answered

Submit a secure inquiry through our website or call (972) 362-9203. A case coordinator will review your court order or parenting agreement, explain the process, and send each parent a separate intake packet. Most cases are activated within 48 to 72 hours of completed intake.

If a court order names a provider or requires professional supervision, the order controls. Where the order leaves provider selection to the parents, both typically need to consent — often through their attorneys. Our coordinators regularly work with counsel on both sides to complete setup without requiring the parents to negotiate directly.

No. Many families arrange supervised visitation or monitored exchange voluntarily — during a separation, a reunification after long absence, or early recovery. Voluntary cases follow the same protocols and receive the same documentation as court-ordered ones.

A copy of any court order or written agreement, basic information about each parent and child, emergency contacts, any protective orders, and relevant details about the child — age, school schedule, medical needs, and anything that helps us match the right supervisor.

TruVisit operates in 28 markets across the United States, from Texas and California to the Northeast. Use the location finder on our homepage to confirm coverage in your area, or call us — we can usually tell you within one phone call whether we serve your community.

Read the order carefully — it specifies frequency, duration, who pays, and sometimes the type of provider required. Then contact a provider promptly; courts notice which parent moved quickly to comply. Our step-by-step guide to court-ordered supervised visitation walks through the entire process.

Yes. Our session reports are objective, timestamped, and formatted for evidentiary use, and they are relied on by family courts, attorneys, and guardians ad litem across our markets.

In many cases, yes. Courts often treat supervision as a temporary measure, and a consistent record of safe, positive visits is precisely the evidence judges look for when deciding whether to step down to monitored exchanges or unsupervised time. Your attorney can petition for modification using your visit history.

We work with protective orders routinely. Intake is conducted with each parent separately, exchanges and visits are structured so the parties never meet, and every protocol is reviewed against the order's terms before the first session.

No. TruVisit is not a law firm and our staff are not attorneys. We provide professional supervision and documentation. Questions about your order, custody strategy, or modification should go to a family law attorney.

The supervisor stays within sight and hearing of the child at all times, observes neutrally, takes factual notes, and intervenes only when visit guidelines or the child's wellbeing require it. They are trained to be a calm, unobtrusive presence — not a participant in the visit.

TruVisit is a service-area provider: visits happen at agreed community locations such as parks, libraries, and family-friendly venues, or virtually where the order allows. Locations are confirmed in advance and chosen for the child's comfort and safety.

Common guidelines prohibit discussing the court case or the other parent, asking the child to relay messages, whispering or speaking in a language the supervisor cannot understand, unannounced guests, and leaving the supervisor's sight with the child. Full guidelines are provided in writing before your first session.

Usually yes, within reason and subject to your order. Snacks, games, and small gifts are generally welcome. Additional visitors must be approved in advance and noted in the visit plan. Your case coordinator will confirm what your order permits.

If guidelines are repeatedly broken or a child becomes distressed, the supervisor may pause or end the session. Whatever occurred is documented factually in the session report — no editorializing, just an accurate record of what happened and why the visit ended.

Arrival and departure times, who attended, activities, the nature of parent-child interaction, notable statements, and any incidents or interventions — recorded factually, without opinion. Our article on what monitors document covers this in depth.

Distribution follows your court order and intake agreement — typically the parents or their attorneys, and the court or guardian ad litem when required. Reports are handled confidentially and shared only with authorized parties.

Typically within 48 to 72 hours of each session, so your legal team is never waiting on documentation ahead of a hearing.

No. Supervisors are neutral by training and by policy. They record observable facts — what was said and done — not impressions about who is the better parent. That neutrality is exactly what makes the reports useful to courts.

Yes. Supervisors are available seven days a week, including evenings and weekends, because that is when most court-ordered parenting time occurs.

Recurring visits are typically set on a standing schedule established at intake. Changes and one-off sessions are accommodated with reasonable notice, subject to supervisor availability. Your coordinator will explain the notice requirements for your market.

Cancellations and no-shows are documented, including timing and any reason given, and the record is available to the court. Cancellation fees may apply depending on notice; your fee agreement covers the specifics.

Yes. If the court modifies your order — longer visits, increased frequency, a step-down to monitored exchange — we adjust the schedule to match the new terms as soon as we receive them.

Fees vary by market and by service — session length, location logistics, and reporting needs all factor in. Contact us for current rates in your city; we believe families should never learn pricing as a surprise. Our cost-factors guide explains what generally drives pricing across the profession.

Whatever your court order says. Often the visiting parent pays; in other cases costs are split or assigned by the judge based on the parties' circumstances. We follow the order and document the arrangement at intake.

Pricing structures are explained fully and in writing before your first session, including how reports and any coordination with counsel are handled in your market. There are no hidden fees.